• Battery depleted
• Power button not fully latched

• Recharge the unit
• Press the power button firmly until you hear a click

• Non-magnetic or incompatible cookware
• Unit not powered on
• App not connected / Bluetooth range issue
• Battery not charged
• Unit not placed on flat surface
• Unit requires reset
• App requires reset
• Unit overheated

• Use ferromagnetic cookware (magnet test)
• Press power button until a click is heard
• Reconnect app and stay within Bluetooth range
• Recharge the unit
• Move Chef to a flat surface
• Reset Chef and reconnect
• Restart app and reconnect
• Allow Chef to cool down

• High power level usage

• Reduce the cooking power level

• Over-temperature protection triggered
• Low battery protection
• Device out of Bluetooth range

• Let Chef cool down
• Recharge the battery
• Move closer to the unit

• Bluetooth issue
• Unit not powered on
• Out of Bluetooth range
• Battery empty

• Restart app/phone and re-pair
• Ensure power button is fully clicked
• Move within Bluetooth range
• Recharge the unit

This indicates an internal system fault.

• Check the error code listed in the app
• If issue persists, contact Newr Support

• Power level too low
• Pan misaligned

• Increase power level
• Center the pan properly

• Firmware/software issue
• Hardware fault

• Check for firmware updates in the app
• Contact support if issue continues

• Temperature out of safe range
• Power supply not connected correctly

• Let the unit cool or warm to normal temperature
• Use Charging Key adapter to connect power

• Move Chef to a shaded area
• Remove cookware
• Allow unit to cool
• Wait for battery temperature to normalize

• Incorrect solar panel voltage
• Unit not powered on

• Use a 12V–36V nominal panel (max 48V DC)
• Turn on the power switch at the bottom